Smart rTMS Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us.

Introduction

We collect and process personal data in accordance with applicable data protection laws, including the UK Data Protection Act and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we handle your personal data when you visit our website, use our services, or engage with us.

Who We Are

Smart rTMS Ltd is a healthcare provider specializing in Transcranial Magnetic Stimulation (TMS) therapy. We provide mental health treatments, and the data controller for any personal data you provide is Smart rTMS Ltd.

Data Collection

We collect the following types of personal data:

• Personal identification details: Name, contact information, date of birth
• Health information: Medical history, treatment details
• Transaction details: Payment card information, booking details
• Communication data: Emails, messages, customer service interactions

 

Legal Basis for Processing Data

We process personal data on the following legal bases:

• Consent: When you give us explicit permission to process your data.
• Contractual Obligation: To fulfill our agreement with you for services and treatment.
• Legal Compliance: When required to comply with legal obligations.
• Legitimate Interests: For activities such as improving our services or sending promotional content.

Data Usage

We use your personal data for the following purposes:

• To provide healthcare services and manage appointments.
• To respond to queries, feedback, or complaints.
• To send communications regarding services, products, and offers that may be of interest to you.
• To comply with legal obligations, such as reporting treatment outcomes or handling fraudulent activities.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. At the end of the retention period, we will either delete or anonymize your data.

Data Sharing

We may share your data with trusted third parties, including healthcare providers, payment processors, and marketing partners, to fulfill our service delivery and marketing efforts. These third parties are contractually obligated to handle your data in accordance with this policy.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request the deletion of your personal data.
• Withdraw consent for processing your data.
• Object to certain types of data processing, such as direct marketing.

To exercise your rights, please contact us via the details below.

Data Security

We take data security seriously and implement various security measures to protect your personal data, including encryption, access controls, and regular security audits.

Contacting Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

Email: info@smarttms.co.uk
Address: Smart rTMS Ltd, 9 Cirencester Business Park, Tetbury Road, Cirencester, GL7 6JJ

 

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Cookies Policy
Last updated: March 2025

This Cookies Policy explains how Smart rTMS Ltd uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files placed on your device to store information that allows our website to function efficiently and provide personalized experiences.

Types of Cookies We Use

• Essential Cookies: These are necessary for the functioning of the website, such as for security or logging into your account.
• Analytical Cookies: These cookies track usage patterns to help us understand how visitors use the website. This helps us improve site performance and content.
• Functional Cookies: These cookies remember your preferences, such as language settings or location.
• Targeting Cookies: These cookies are used to deliver personalized advertisements based on your interests.

Managing Cookies
You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.

Third-Party Cookies
We may use third-party services, such as analytics or advertising partners, who may place cookies on your device. These cookies are governed by the third parties' privacy policies.

Changes to the Cookie Policy
We may update this Cookies Policy from time to time. You can always check the date at the top of this page to see when it was last updated.

Contacting the Regulator
If you believe we have not handled your personal data correctly, or if you are dissatisfied with how we’ve responded to your request, you have the right to file a complaint with the Information Commissioner’s Office (ICO) in the UK. You can reach them at:

Website: www.ico.org.uk/concerns
Phone: 0303 123 1113

If you are based outside of the UK, please contact the relevant data protection authority in your country of residence.

Final Notes
We hope this policy provides clarity on how we handle your data, and we remain committed to ensuring your privacy is protected. If you have any questions, don't hesitate to contact us.

Last updated: March 2025